Shipping policy

Shipping Coverage

XDiamondTools offers international shipping to most countries and regions worldwide. Certain remote areas or restricted destinations may not be supported. Any shipping limitations will be automatically reflected at checkout.

Shipping Methods & Delivery Time

All products are shipped directly from China using international express couriers such as DHL, FedEx, UPS, or equivalent services, depending on destination and shipment characteristics.

  • Asia-Pacific destinations typically experience faster delivery times.

  • Delivery times vary based on destination, shipping method, and customs clearance.

  • Estimated delivery times shown at checkout are for reference only and may be affected by factors beyond our control.

Shipping Rates

Shipping costs are calculated automatically at checkout based on:

  • Destination country or region

  • Product weight and dimensions

  • Selected shipping method

Due to the industrial nature and weight of our products, shipping fees are generally borne by the buyer unless otherwise stated.

From time to time, select products, sample orders, or promotional items may qualify for free or discounted shipping. Any such offers will be clearly indicated on the product page or during checkout.

Order Processing Time

Standard Orders
Orders are processed and dispatched within 3 business days (excluding weekends and public holidays).

Custom or Bulk Orders
Custom-made or bulk orders may require additional processing time. Estimated timelines will be communicated based on specific order details.

Customs, Duties & Taxes

International shipments may be subject to import duties, taxes, or other customs-related charges imposed by the destination country.

These charges are the sole responsibility of the buyer. Failure to complete customs clearance or pay applicable fees may result in delivery delays, returns, or package abandonment. Any resulting losses will not be compensated.

Lost or Damaged Packages

If your order arrives damaged, or if tracking information shows the package as delivered but it has not been received, please contact us within 48 hours of the delivery status update.

Please include:

  • Order number

  • Clear photos of the outer packaging and product condition

  • Relevant tracking or delivery information

Requests submitted beyond this timeframe or without sufficient documentation may not be eligible for resolution.

Customer Responsibility

Buyers are responsible for delivery issues caused by:

  • Incorrect or incomplete shipping address

  • Invalid or unreachable contact information

  • Refusal to accept delivery

Any additional shipping costs, losses, or return-related fees resulting from these situations will be borne by the buyer.