Refund policy

Refund & Return Policy

At XDiamondTools, we specialize in industrial diamond cutting tools for stone and masonry applications, manufactured and shipped directly from China. We are committed to providing reliable products and fair, transparent after-sales support.

1. Return & Refund Eligibility

Refund or return requests must be submitted within 30 days of delivery.
Proof of purchase is required for all requests.

Unless the issue is caused by product defect or shipping damage, returned items must be unused, in original packaging, and in the same condition as received.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us assess the issue efficiently, please provide:

Order number
Clear photos or videos showing the problem

Once verified, we will offer an appropriate solution, which may include:

Full refund
Partial refund
Replacement product

3. Non-Quality Related Requests

For requests due to reasons such as:

Change of mind
Incorrect selection or specifications chosen by the customer
Order placed in error

Refunds or returns will be evaluated on a case-by-case basis.
Return shipping costs, if applicable, are the responsibility of the customer and must be approved in advance.