Shipping Policy

At XDiamondTools, we are committed to delivering your order safely and efficiently. Please review the following shipping information before placing your order.

1. Shipping Coverage

We offer international shipping to most countries and regions worldwide.

Certain remote areas or restricted destinations may not be supported. Any shipping limitations will be automatically reflected at checkout.

2. Shipping Methods & Delivery Time

All products are shipped using international carriers such as DHL, FedEx, UPS, or equivalent logistics providers, depending on the destination and shipment requirements.

Estimated delivery times are provided at checkout for reference only and are not guaranteed. Actual delivery times may vary due to customs clearance, carrier operations, weather conditions, public holidays, or other circumstances beyond our reasonable control.

3. Shipping Rates

Shipping costs are calculated automatically at checkout based on:

Destination country or region
Product weight and dimensions
Selected shipping method

The final shipping cost will be displayed before payment is completed.

From time to time, selected products, sample orders, or promotional items may qualify for free or discounted shipping. Any applicable offers will be clearly indicated on the product page or during checkout.

4. Order Processing Time

Standard Orders

Orders are typically processed and dispatched within 3 business days (excluding weekends and public holidays).

Custom or Bulk Orders

Custom-made or bulk orders may require additional processing time. Estimated production and shipping schedules will be communicated based on the specific order.

5. Customs, Duties & Taxes

International shipments may be subject to import duties, taxes, customs clearance fees, or other charges imposed by the destination country.

These charges are the responsibility of the recipient.

Failure to complete customs clearance or pay applicable charges may result in delivery delays, returned shipments, or package abandonment. Any resulting costs or losses are the responsibility of the buyer.

6. Lost or Damaged Packages

If your order arrives damaged, or if there is an issue with your delivery, please contact us within 7 days of the delivery date.

Please provide:

Order number
Clear photos of the outer packaging and product condition (if applicable)
Relevant tracking or delivery information

If the tracking status shows the package as delivered but you cannot locate it, please first check with household members, neighbors, your building management, or the shipping carrier before contacting us.

Providing complete information will help us investigate and resolve the issue as quickly as possible.

7. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

If an order cannot be delivered due to an incorrect or incomplete address, refusal of delivery, or failure to receive the package, any additional shipping, return, storage, or reshipping costs will be the responsibility of the customer.

Shipping addresses cannot be changed after an order has been dispatched.

8. Force Majeure

We are not responsible for shipping delays caused by circumstances beyond our reasonable control, including but not limited to customs inspections, severe weather, natural disasters, strikes, transportation disruptions, government actions, or other force majeure events.